Power supplies with artificial intelligence enable remote support
The capabilities for remote support come in two levels: customers connecting the power supplies to a network for live support, or the more common method of downloading data from the power supply for review by Enercon Engineers.
Capturing critical informationOne of the key architects of the technology, Enercon’s engineering and R&D manager Brian Croke says: “In addition to collecting event, fault and operating data, the system’s artificial intelligence captures critical information when a fault occurs. It’s the equivalent of having an Enercon Engineer connected to the system with an oscilloscope at the time of the fault.”
This information is downloaded to a USB and sent to Enercon for review in the company’s proprietary data capture analyser tool. This tool allows Enercon engineers to view all critical operating data across custom reports to diagnose problems and ultimately remedy the cause.