New Customer Care business unit to reduce the cost of printing

16.12.2019 The Danish printing equipment and machine manufacturer Tresu has created a new business unit in order to provide its customers with lifetime support and help customers drive down excess waste, cost and down time.

Tresu wants to further improve its offering with the new Customer Care business unit.
© Photo: Tresu
Tresu wants to further improve its offering with the new Customer Care business unit.

Tresu Customer Care helps customers increase their overall equipment effectiveness (OEE), which impacts the costs of production – and yields a lower cost to print. The Customer Care has two primary goals: maximising uptime and driving down the cost to print.

Reactive and preventative maintenance support

All Tresu customers, including those with chamber doctor blade systems, pumps and printing machine equipment, will benefit from the Customer Care service, that now includes both reactive and preventative maintenance support.

“Today’s production environment is far different than it was only a few years ago. Repeatable quality, shorter runs at short notice, reliable workflows and optimal uptime are what printers need to compete effectively today,” says Henrik Kristensen, VP Tresu Ancillary and Customer Care. “These and other issues like reducing waste and energy consumption are what the new Customer Care programme helps to deliver with expert and timely support.”

Among the features of the comprehensive programme are a technical hotline for urgent assistance; scheduled maintenance; spare part assistance and an online “webshop” with original spare parts and consumables, ready for daily shipments.

Remote management, upgrades and training

Augmenting those provisions are programmes of remote management, machinery upgrades and hands-on training at Tresu’s Training and Demo Center in Denmark.

Ronni Nielsen, VP Tresu Solutions, concludes: “With the new Customer Care concept and the future features that are planned, Tresu continues to build its position as a global supplier helping its customers drive down the cost of printing. Our team members are dedicated to helping converters maximise uptime, eliminate waste, accelerate and ensure repeatable high-quality print with a programme of support designed for their requirements.”