Heaford makes new appointments to manage increased demand and commitment to customer service

11.10.2018

Osama Ismail, service engineer at Heaford (photo: JM Heaford)
Osama Ismail, service engineer at Heaford (photo: JM Heaford)

JM Heaford (Manchester, UK), a supplier of mounting and proofing solutions for the tag and label, flexible packaging, corrugated and gravure markets, has made two new appointments to meet continued growth across all major markets. The recent appointment of an additional service engineer and new design engineer will help meet current demand while also maintaining the company’s long-term commitment to the diversifying needs of its customers.

Osama (Ozzy) Ismail has joined the Heaford team as a service engineer covering global territories. With a degree in electrical and electronics engineering, he is a member of both the Institute of Engineering and Technology (MIET) and the Chartered Management Institute (MCMI). Ismail comes to JM Heaford from Cobble Van De Wiele Ltd, a leading manufacturer of tufting machines for the textile and flooring industry, where he held the position of senior field customer support engineer.

A graduate of electrical engineering from Reading University, Alistair Moore previously held the roles of design engineer for Gencoa, a supplier of systems for the vacuum coating markets, and development engineer for specialist component manufacturer, Truflo Marine. As a design engineer for JM Heaford, he joins the team tasked with maintaining the continual development of Heaford products to provide tailored engineering solutions to meet the ever-changing needs of its customers.

“We operate in such a dynamic market that we have to constantly review the skill sets and technology we require to maintain the momentum of growth and product relevance. Our ability to provide world-class customer service is critical to our customers and in turn to our business. This means ensuring all our service engineers are experienced in the most up-to-date servo drive technology and PLCs, along with having the rounded skills and knowledge to support our complete installed base of machines, many of which are still going strong after 30 years in service,” explains David Muncaster, director of operations and business development at JM Heaford. “In a similar way, our product design focus is not only about advancing the high-automation machines that grab all the headlines. We’re also continually looking for developments that will add value for customers of every size and production setup.”

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